FAQs
Frequently Asked Questions
When will I receive my order?
The estimated delivery times in Canada are 2 to 14 business
days.
The estimated delivery times in the USA and International
are 6 to 20 business days.
Do we ship internationally?
Yes, we do offer international shipping.
Can I make changes to an order I already placed?
If you would like to make changes to an order, please
contact us as soon as possible. Once the order has been fulfilled and shipped
out, we can no longer make any changes.
Do we do custom orders?
We do offer customization on some of our products. You will
be able to add your customization, before you add the item to your cart.
Can I mark my order as a gift?
When you add an item to your cart, there will be a text
field named “order special instructions”. Please specify here if this is a
gift.
What is your return policy?
Items are final sale. No returns or exchanges on products.
Please email craftedbycrystalelisa@gmail.com
if you have any issues with your order.
Do you provide wholesale options?
Please email us at craftedbycrystalelisa@gmail.com
for a pricing list of wholesale products.