Policies

Returns and Exchanges

Returns and Exchanges: No returns or exchanges on products. Please email craftedbycrystalelisa@gmail.com if you have any issues with your order. 

Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping

Shipping within Canada: All orders ship for free by Canada Post standard letter mail, which does NOT have a tracking number. This is in order to provide the cheapest delivery for customers. You may upgrade to express shipping at checkout for an additional cost, which includes tracking.

US & International shipping: Shipping costs include tracking.

Note: If the buyer opts for a shipping method without tracking or insurance, they assume full responsibility for the arrival of their item(s).  Once the item departs from our office, we are not liable. We will not assume responsibility for any packages that are lost or stolen.

Disclaimer

All products are meticulously handmade, resulting in one-of-a-kind items. Variations are inherent to the handmade process, adding to their authentic charm. Please review the item description and pictures attentively before making a purchase to ensure satisfaction.

Terms and Conditions

Crafted by Crystal Elisa designs are not allowed to be used for resale, reproduction, or commercial sale. By purchasing designs crafted by Crystal Elisa, you agree and are bound by this copyright agreement.